Shipping policy
Where we ship, what it costs and how long it takes. Last updated August 1, 2026.
Processing time
Orders placed before 2:00pm ET on a business day are picked, packed and handed to the carrier the same day. Orders placed after that cut-off, or on a weekend or US federal holiday, ship the next business day.
During the back-to-school peak (July 15 – September 10) processing can take up to two business days. We show a live cut-off timer at checkout so you always know.
Delivery times and rates
| Method | Estimated delivery | Cost |
|---|---|---|
| Express (contiguous US) | 3–7 business days | $5.95 — free over $49 |
| Alaska, Hawaii & Puerto Rico | 5–9 business days | $12.95 |
| APO / FPO / DPO | 7–14 business days | $9.95 |
Every item on the site ships on our fastest available service, so the 3–7 business day window applies to the whole catalogue. Estimates are business days after the order ships and exclude weekends and holidays. Free shipping applies to the merchandise subtotal after discounts, in the contiguous US only.
Carriers and tracking
We deliberately buy the fastest shipping service available on every single item — never the cheapest. Depending on the product that is UPS, FedEx, USPS or an express air service, and we absorb the difference rather than passing it on. A tracking number is emailed the moment your label is scanned — usually within a few hours of your order shipping. You can also follow it on our order tracking page.
Carrier tracking can take up to 12 hours to show a first scan. If your tracking hasn't moved after two business days, email us and we'll open a trace or reship.
Split shipments
If your order contains items stocked in different warehouses we may ship them separately at no extra cost. You'll receive a tracking number for each parcel.
Wrong or undeliverable addresses
Double-check your address at checkout — we can only change it before the label is printed. If a parcel is returned as undeliverable we'll refund the merchandise in full; the original shipping charge isn't refundable in that case.
Lost or damaged in transit
If a parcel is confirmed lost by the carrier, or arrives damaged, contact us within 14 days of the delivery date. We replace it at no charge — you don't need to file the carrier claim yourself.
International orders
We currently ship to US addresses only, including military addresses. We're working on Canada for the 2027 school year — join the newsletter to hear first.
Questions
Email support@packprep.example or use the contact form. We reply within one business day.